Lifetime Exchange Policy
At Shriyan Jewels , we are committed to providing our customers with the highest quality products as well as exceptional service. As a part of this, we offer a lifetime exchange policy on our jewellery pieces. This will allow you to upgrade your style when needed while also getting a fair and good value for your initial purchase.
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Eligible Items
This policy applies to a wide range of items, including rings, earrings, pendants, bracelets, and necklaces. Some personalized jewellery may not be eligible for exchange.
Presence of Hallmark on the Jewellery for exchange is necessary. If the Hallmark is distorted or not visible, then subject to final acceptance, an additional deduction of 5% will be applicable.
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Deductions and Value Considerations
Certain deductions will be applied based on the value of your initial purchase. This may depend on the age of the piece, market price, and prevailing conditions. However, you will be given a fair and full value based on the current market valuations.Exchange Value
The following terms of exchange will be applicable if you wish to exchange jewellery after the initial 7 days of receiving or purchasing the order:
1. Diamond & Gemstone Jewellery: To calculate the “Exchange Value” from the Invoice Value, the GST/ taxes/ govt. charges will be deducted first. After that, there will be a further deduction of 10%.
2. Polki Jewellery: To calculate the “Exchange Value” from the Invoice Value, the GST/ taxes/ govt. charges will be deducted first. After that, there will be a further deduction of 25%.
The “Exchange Value” of the jewellery can be used to buy jewellery with us. Any differential amount has to be paid upfront when buying the new jewellery.